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How Consumers Killed Customer Service Business

Yes, it is true. You get what you reward. Found at How Consumers Killed Customer Service Business – Technorati. A recent Brandweek article titled “Retail Customer Service Stinks” reported that the...

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Sébastien Flury’s top 100 digital influencers – time to vote!

  Seen on Scoop.it – Designing design thinking driven operations Last year, I had the chance to be invited to NEXT Berlin 2012 (I’ve posted about it). I’ll attend again in 2013… What a lucky guy I am!...

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